Política de envío

Thank you for shopping with Ivory Eden. Every piece is made to order just for you, which means a few things work a little differently than with off-the-shelf retail — here's exactly what to expect from the moment you order to the moment it arrives.

1. Made-to-Order Production Time

Because our apparel is printed on demand rather than pulled from pre-made stock, each order goes through a short production window before it ships.

Production time: 2–7 business days

This is the time our production partner needs to print, cut, and sew your item before it's ready to leave the facility. Production time is separate from shipping time — the countdown below starts after this window.

During high-volume periods (new drop launches, holidays), production time may run slightly longer. We'll note any expected delays on the product page or in a site-wide banner if that's the case.

2. Shipping Time (Once Your Order Ships)

Once your order leaves production, here's how long delivery typically takes within the United States:

Shipping Method	Estimated Transit Time
Standard Shipping	3–7 business days
Expedited Shipping (if offered at checkout)	2–4 business days

Total estimated time from order to delivery: approximately 5–14 business days, combining production + transit time. You'll receive a shipping confirmation email with tracking information as soon as your order leaves our facility — please allow up to 24–48 hours for tracking to update after you receive that email.

3. Where We Ship

At this time, Ivory Eden ships to addresses within the United States, including Alaska, Hawaii, and U.S. territories where our carrier network allows.

(International shipping is not currently available. If you're outside the U.S. and hoping to shop with us in the future, join our email list — we'll announce it if that changes.)

4. Shipping Costs

Shipping costs are calculated at checkout based on your order size, weight, and delivery address.

Free shipping on all U.S. orders over $50

5. Order Processing & Cutoffs

Orders placed before [5:00 PM PT] begin production the same business day. Orders placed after that time, or on weekends and holidays, begin production the next business day.

We do not process or ship on the following days: [list any planned closures — e.g., major holidays]

6. Order Tracking

Once your order ships, you'll receive an email with a tracking number and carrier link. You can also check your order status anytime by:

Visiting tracking link on our site
Logging into your Ivory Eden account (if you created one at checkout)

If tracking hasn't updated within 3 business days of receiving your shipping confirmation, reach out to us at shopivoryeden@gmail.com and we'll look into it.

7. Incorrect Addresses

Please double-check your shipping address at checkout — because production begins almost immediately, we're often unable to modify an order once it's submitted. If you notice an error within a few hours of ordering, contact us right away at shopivoryeden@gmail.com and we'll do our best to catch it before production starts. We're not able to reroute or refund orders that were delivered to an address entered incorrectly at checkout.

8. Lost, Stolen, or Damaged Packages

We package every order with care, but shipping carriers are outside our direct control. If your order arrives damaged, or tracking shows delivered but you haven't received it:

Contact us at shopivoryeden@gmail.com within [7–14] days of the delivery date
Include your order number and, if applicable, a photo of the damaged item/packaging
We'll work with you on a replacement or resolution

For packages marked "delivered" that you haven't received, we recommend checking with neighbors and your local post office/carrier first, as this resolves the majority of these cases — we're happy to help if it remains unresolved.

9. Delays Outside Our Control

Occasionally, weather, carrier disruptions, or high-volume seasons (holidays, major launches) cause delays beyond the estimated windows above. We'll do our best to communicate known delays in advance, but we can't guarantee delivery by a specific date unless expedited shipping with a guaranteed window was selected and confirmed at checkout.